PSEG Long Island: Billing, Outages & Utility Information

PSEG Long Island is the company that operates Long Island’s electric transmission and distribution system on behalf of the Long Island Power Authority (LIPA). Since January 1, 2014, it has handled day-to-day electric system operations for most of Nassau and Suffolk counties and the Rockaway Peninsula, including billing, customer service, maintenance, outage response, and storm restoration.

For residents, businesses, property managers, and people moving to the region, PSEG Long Island is generally the main public-facing electric utility contact for starting or managing service, paying bills, reporting outages, and checking restoration updates. Because rates, program rules, and service details can change, it is smart to confirm current information directly on the official website before taking action.

Role and Responsibilities

• Operates the electric system owned by LIPA.
• Provides customer service, billing, account management, and outage reporting tools.
• Maintains poles, wires, substations, and related electric infrastructure.
• Restores power during storms, emergencies, and other service disruptions.
• Administers or supports energy-efficiency, electrification, and clean-energy programs available through LIPA and related initiatives.
• Upgrades infrastructure to improve reliability, resilience, and overall grid performance.

History

• 2014 – PSEG Long Island began managing LIPA’s electric system under a long-term service contract.
• It succeeded National Grid as LIPA’s service provider and operates as part of Public Service Enterprise Group (PSEG), a New Jersey-based energy company.

Customer Services

• Billing & Accounts: Customers in LIPA service territory generally receive bills and manage electric accounts through PSEG Long Island.
• Start, Stop, or Transfer Service: Homeowners, renters, and businesses can typically handle move-related service requests through official online tools or customer service.
• Outage Response: PSEG Long Island provides outage reporting, restoration updates, and storm response coordination.
• Energy Programs: Rebates, efficiency upgrades, EV-related incentives, solar and storage information, and business energy-saving programs may be available depending on current offerings.

Relationship with LIPA

While many customers know PSEG Long Island as their utility provider, the underlying electric system is owned by LIPA. In general, LIPA owns the major assets, such as poles, wires, substations, and other transmission and distribution infrastructure, while PSEG Long Island operates the system and serves as the main customer contact.

LIPA also plays the leading role in setting rates and broader utility policy, while PSEG Long Island works under LIPA oversight, service standards, and performance requirements.

See more on Long Island Power Authority ➝

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PSEG Long Island Locations

Key Facts & Details

Feature	Details
Official Name	PSEG Long Island
Role	Private-sector utility operator that manages Long Island’s electric transmission and distribution system under contract with the Long Island Power Authority (LIPA)
Began Operating LIPA System	January 1, 2014
System Owner	Long Island Power Authority (LIPA)
Service Area	Most of Nassau County, Suffolk County, and the Rockaway Peninsula in Queens, with some municipal-utility exceptions
Customers Served	Roughly 1.1 million electric customers
Primary Responsibilities	Customer service, billing, account management, system maintenance, outage response, storm restoration, and operation of electric transmission and distribution infrastructure
Infrastructure	Operates poles, wires, substations, transmission facilities, distribution equipment, and related grid assets owned by LIPA
Billing & Accounts	Customers in LIPA territory generally receive bills and manage electric accounts through PSEG Long Island
Start, Stop & Transfer Service	Residential and business customers can generally open, close, or transfer electric service through PSEG Long Island
Outage Response	Handles outage reporting, restoration estimates, emergency field response, and storm recovery throughout the service territory
Energy Programs	Programs may include energy-efficiency rebates, home upgrades, electric-vehicle incentives, solar and battery information, and business energy-saving programs
Rate Authority	Major rate and tariff decisions are associated with LIPA; PSEG Long Island administers billing and service under that structure
Parent Organization	Public Service Enterprise Group (PSEG)
Customer Service	1-800-490-0025
Outage Reporting	1-800-490-0075
Emergency Safety	Stay away from downed wires and report electrical hazards immediately; call 911 first in life-threatening emergencies
Official Website	psegliny.com

PSEG Long Island serves as the day-to-day face of electric service for most homes and businesses across Long Island, handling billing, customer accounts, maintenance, outages, and storm restoration while operating the system owned by LIPA. Understanding that relationship helps explain why customers typically deal with PSEG Long Island for routine service even though the regional electric grid remains under public ownership.