PSEG Long Island: Billing, Outages & Utility Information
PSEG Long Island is the company that operates Long Island’s electric transmission and distribution system on behalf of the Long Island Power Authority (LIPA). Since January 1, 2014, it has handled day-to-day electric system operations for most of Nassau and Suffolk counties and the Rockaway Peninsula, including billing, customer service, maintenance, outage response, and storm restoration.
For residents, businesses, and new arrivals to the region, PSEG Long Island is the public-facing utility contact for starting or managing electric service, paying bills, reporting outages, and checking restoration updates. Because rates, programs, and service details can change, it is always smart to confirm current information directly on the official website before taking action.
Role and Responsibilities
- Operates the electric system owned by LIPA.
- Provides customer service, billing, account management, and outage reporting tools.
- Maintains poles, wires, substations, and related electric infrastructure.
- Restores power during storms, emergencies, and other service disruptions.
- Administers or supports energy-efficiency, electrification, and clean-energy programs offered through LIPA and related initiatives.
- Upgrades infrastructure to improve reliability, resilience, and grid performance.
History
- 2014 – PSEG Long Island began managing LIPA’s electric system under a long-term service contract.
- It operates as part of Public Service Enterprise Group (PSEG), a New Jersey-based energy company.
Customer Services
- Billing & Accounts: Customers in LIPA service territory receive bills and manage accounts through PSEG Long Island.
- Start, Stop, or Transfer Service: Homeowners, renters, and businesses can typically handle move-related service requests through official account tools or customer service.
- Outage Response: PSEG Long Island provides outage reporting, restoration updates, and storm response coordination.
- Energy Programs: Rebates, efficiency upgrades, EV-related incentives, solar and storage information, and business energy-saving programs may be available depending on current offerings.
Relationship with LIPA
While many customers know PSEG Long Island as their utility provider, the underlying electric system is owned by LIPA. In general, LIPA owns the major assets, such as poles, wires, substations, and other transmission and distribution infrastructure, while PSEG Long Island operates the system and serves as the main customer contact.
LIPA also plays the leading role in setting rates and broader utility policy, while PSEG Long Island works under LIPA oversight and performance standards.
See more on Long Island Power Authority ➝
Contact & Resources
For the most current customer-service options, outage tools, rate information, and program details, check PSEG Long Island’s official website before visiting, calling, or making account changes.
- Official Website: https://www.psegliny.com/
- Customer Service: 1-800-490-0025
- Outage Reporting: 1-800-490-0075
- Service Area: Most of Nassau and Suffolk counties and the Rockaway Peninsula
- Safety Note: Stay away from downed wires and report electrical emergencies immediately; in urgent situations, call 911 first.
Snapshot
| Feature | Details |
|---|---|
| Began Operating LIPA System | 2014 |
| Type | Utility operator working under contract to LIPA |
| Customers Served | About 1.1 million electric customers |
| Primary Role | Handles daily electric system operations, customer service, billing, and outage response |
PSEG Long Island – Top Questions & Answers
Q: What is PSEG Long Island?
A: PSEG Long Island is the company that operates Long Island’s electric transmission and distribution system under contract with the Long Island Power Authority (LIPA).
Q: Who do I pay my electric bill to?
A: Customers in LIPA service territory typically receive and pay electric bills through PSEG Long Island, even though the system itself is owned by LIPA.
Q: How do I report a power outage?
A: Outages can generally be reported by phone, through the official PSEG Long Island website, or through its mobile tools. Digital reporting options may change, so check the official site for current methods.
Q: How quickly does PSEG Long Island restore power after storms?
A: Restoration times vary widely depending on the severity of damage, access conditions, and the number of outages. Critical public safety issues and major circuits are typically addressed first, followed by smaller localized outages.
Q: Does PSEG Long Island generate electricity?
A: No. Its core role is operating and maintaining the transmission and distribution system. Electric generation and broader power-supply arrangements are separate from its day-to-day grid operations.
Q: What types of energy programs are available?
A: Program offerings may include appliance rebates, home efficiency improvements, EV charging incentives, solar and battery information, and business energy-saving programs. Availability and rules can change over time.
Q: Is PSEG Long Island a private company?
A: PSEG Long Island is the private-sector operator and customer-facing utility brand working under contract with LIPA, which is a public authority.
Q: What’s the difference between PSEG Long Island and LIPA?
A: LIPA owns the electric system and sets major policy and rate decisions. PSEG Long Island runs daily operations, customer service, billing, maintenance, and outage restoration.
Q: How do I contact PSEG Long Island?
A:
- Customer Service: 1-800-490-0025
- Outage Reporting: 1-800-490-0075
- Website: https://www.psegliny.com/
Q: Does PSEG Long Island decide electric rates?
A: In general, no. Rates and tariffs are associated with LIPA, while PSEG Long Island implements billing and service under that structure.
Q: I’m moving to Long Island. Is PSEG Long Island the electric utility I will use?
A: In many parts of Nassau and Suffolk counties, yes, but not every community is in LIPA territory. Some incorporated villages and local systems have their own electric utilities, so confirm service for your specific address before moving or opening an account.
