PSEG Long Island
PSEG Long Island is the company that operates the Long Island electric system on behalf of the Long Island Power Authority (LIPA). Since January 1, 2014, PSEG Long Island has been responsible for the day-to-day management of the grid, including customer service, billing, maintenance, and storm recovery.
Role and Responsibilities
- Runs the electric system owned by LIPA.
- Provides customer service, billing, and outage management.
- Restores power during storms and emergencies.
- Implements energy efficiency and renewable energy programs.
- Upgrades infrastructure to improve reliability.
History
- 2014 – Took over management of LIPA’s electric system under a 12-year contract, later extended.
- Operates as a division of Public Service Enterprise Group (PSEG), a New Jersey-based energy company with over a century of utility experience.
Customer Services
- Billing & Accounts: Customers pay bills directly to PSEG Long Island.
- Outage Response: Provides updates and coordinates restoration efforts.
- Energy Programs: Offers rebates, efficiency upgrades, and renewable energy incentives.
Relationship with LIPA
While customers know PSEG Long Island as their utility provider, the underlying infrastructure is owned by LIPA. PSEG operates the system but is subject to LIPA oversight and performance standards.
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Contact & Resources
- Website: https://www.psegliny.com
- Customer Service: 1-800-490-0025
- Outage Hotline: 1-800-490-0075
- Headquarters: Melville, New York
Snapshot
| Feature | Details |
|---|---|
| Founded | 2014 (management of LIPA system began) |
| Type | Private operator, division of PSEG (New Jersey) |
| Customers Served | ~1.1 million |
| Primary Role | Manages daily operations of the electric system |
PSEG Long Island – Top Questions & Answers
Q: What is PSEG Long Island?
A: PSEG Long Island is the company that manages and operates the Long Island electric grid under contract with the Long Island Power Authority (LIPA).
Q: Who do I pay my electric bill to?
A: Customers pay their bills directly to PSEG Long Island. While LIPA owns the system, PSEG handles billing and customer service.
Q: How do I report a power outage?
A: Outages can be reported by calling 1-800-490-0075, online at psegliny.com, or through the PSEG Long Island mobile app.
Q: How quickly does PSEG restore power after storms?
A: Response times vary depending on the severity of damage. PSEG Long Island prioritizes critical services (like hospitals) and then restores power to the largest groups of customers before working on smaller outages.
Q: Does PSEG Long Island generate electricity?
A: No. PSEG Long Island does not own power plants. It operates the transmission and distribution system owned by LIPA and purchases electricity from different producers.
Q: What types of energy efficiency programs are available?
A: PSEG Long Island offers rebates for efficient appliances, home energy assessments, solar programs, and business energy savings initiatives.
Q: Is PSEG Long Island a private company?
A: Yes. PSEG Long Island is part of Public Service Enterprise Group (PSEG), a New Jersey-based utility. However, it operates Long Island’s grid under contract with LIPA, a public utility.
Q: What’s the difference between PSEG Long Island and LIPA?
A: LIPA owns the grid (poles, wires, substations). PSEG Long Island operates the grid (customer service, billing, outage restoration).
Q: How do I contact PSEG Long Island?
A:
- Customer Service: 1-800-490-0025
- Outage Hotline: 1-800-490-0075
- Website: https://www.psegliny.com
Q: Does PSEG Long Island decide electric rates?
A: No. Rates are set by LIPA, but PSEG Long Island implements them through billing.
